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The future of the Legal Secretarial role

It is well known that legal secretaries play a crucial role within law firms, specifically by providing support to fee earners, however with technology and case management systems making administrative tasks easier, how else might this fundamental role change?

Across the spectrum of different law firms, it is not uncommon to see capable legal secretaries entrusted with handling duties one might initially expect a paralegal to undertake. Within a boutique or specialist law firm you may find secretaries with broad knowledge and varied capabilities. Some secretarial roles already contain client-facing elements, for example conducting follow-up calls, greeting clients, liaising via email or letter correspondence. Therefore, it may be logical for a secretary to take on a more comprehensive role in the client relationship, for example by taking part in meetings, and being the go-to contact for the client. This approach will of course free up more time for solicitors to continue with other tasks.

Having a client-focused approach is vital for all law firms. Many have their own marketing and/or business development teams to execute new client-care strategies, in order to ensure that they stay competitive within the market, and to enhance the firm’s understanding of their clients’ needs. In some smaller firms, secretaries do support these marketing and BD efforts by aiding the running of events and gathering pitch information. Therefore, it could be the case that the secretary role adapts to be more active in supporting client development and client retention.

We work with various firms from regional to international, their infrastructure can have an impact on the legal secretarial role. Smaller firms can sometimes offer more variation and greater responsibility whilst larger firms can sometimes require secretaries with stronger PA skills to support their team of solicitors. If you are keen to have a confidential conversation to discuss your options or to talk through your next career move, please don’t hesitate to get in touch.

“I cannot thank Hollie enough for helping me secure the perfect position. Throughout the whole process Hollie has been helpful, professional and always kept me up to date. I set out my requirements during our first conversation and Hollie went above and beyond to find me a position that suited. The time and attention given to my search is greatly appreciated. Thank you!”

Errington Legal work on legal support roles at top firms throughout East Anglia, across many different practice areas. These roles offer candidates a varied and interesting workload, as well as the opportunity to be an integral member of a highly-regarded legal team. Additionally, career progression is often a possibility. Lots of the firms we work with offer their staff additional courses and training, and many candidates are able to step up and take on more complex work throughout their career.

As a legal specialist, we are able to offer candidates guidance on how best to make a transition or a move into a law firm for the first time.

by Hollie Preston - Managing Consultant Legal Support

Meet the team

Sue Peers, Senior Recruitment Consultant/ Operations Manager

Sue Peers

Senior Recruitment Consultant/ Operations Manager

01223 803813

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Errington Legal are out of London Legal Recruitment specialists with offices in:

Milton Keynes

Errington Legal Recruitment
Milton Keynes


9 Hills Road

T: 01223 803814


61 Abbeygate Street
Bury St Edmunds
IP33 1LB

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